Answers for patients and families
Short, clear answers about cancer treatment information, costs, travel abroad and how CancerCareE works, each with a clear next step.
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About CancerCareE Group A
CC-FAQ-001Is CancerCareE a hospital or a medical provider?
No. CancerCareE is not a hospital, clinic or medical provider. We do not treat patients, diagnose cancer or take part in your medical care. We provide information to help patients and families understand their options and prepare questions, and, if you ask for it, we introduce you to travel-medical companies or institutions.
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CC-FAQ-002Does CancerCareE give medical advice or diagnose cancer?
No. Everything on this site is general information. We do not review your case to recommend a treatment, and nothing here replaces the advice of your treating physicians. Use the information to understand terms and prepare questions for your doctors.
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CC-FAQ-003Does CancerCareE charge patients?
No. CancerCareE does not charge patients for the information on this site or for introductions to travel-medical companies or institutions. Patients pay nothing to CancerCareE. The costs of tests, treatment, travel and stay are set by the institutions and providers involved, and are paid directly to them.
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CC-FAQ-004Does CancerCareE receive compensation from partner institutions?
Yes. CancerCareE is funded by referral compensation that travel-medical companies or partner institutions pay when a patient is introduced to them. Patients do not pay CancerCareE. This means we have a financial relationship with the companies or institutions we work with. An introduction is not a ranking, a medical recommendation, or a statement that a partner is the best option for you.
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CC-FAQ-005Does CancerCareE recommend a specific hospital?
No. We do not rank hospitals or tell you which one is best. When you ask for an introduction, we typically connect you with more than two travel-medical companies or institutions so you can compare options yourself. Because partners compensate CancerCareE (see "Does CancerCareE receive compensation from partner institutions?"), compare your options independently, ask every institution the same questions in writing, and discuss them with your own doctors.
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CC-FAQ-006Does CancerCareE guarantee that a hospital will accept me or that treatment will work?
No. No one can guarantee that an institution will accept you or that a treatment will work. The institution's physicians decide on acceptance after reviewing your medical information, and results depend on the type of cancer, your condition and many other factors.
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CC-FAQ-007Who decides whether I am eligible for a treatment?
Your treating physicians and the institution providing the treatment decide. Each institution and each clinical trial has its own criteria, and they can differ for the same treatment. CancerCareE does not decide eligibility.
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CC-FAQ-008What does CancerCareE collect, and does it store my medical records?
CancerCareE does not collect or store medical records. We do not ask for pathology reports, scans, lab results, or any document that contains your medical history. We only need the name of the disease you are asking about, which you can send through our email or WhatsApp. We keep no medical files on our servers.
When you send us the name of a disease, you are giving your consent for us to share that information with travel-medical companies or institutions so they can respond to your inquiry. You can stop the process at any time by telling us.
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CC-FAQ-009What happens after I ask for an introduction?
The process is short and simple:
- You send us the name of the disease you are asking about, through our email or WhatsApp.
- We contact more than two travel-medical companies or institutions on your behalf.
- If they respond, we share their replies with you.
- You decide whether to proceed with any of them, or none at all.
You can stop the process at any time by telling us. We do not share your personal details with anyone beyond what is needed to make the inquiry, and we do not keep medical files.
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CC-FAQ-010How do I report incorrect or outdated information?
Tell us through our email (info@cancercaree.com) or WhatsApp (+98 935 649 3756). Include the page, what you think is wrong, and a source if you have one. Please do not send medical records or personal health details.
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Understanding treatment and evidence Group B
CC-FAQ-020I was just diagnosed. Where do I start?
Your treating oncologist and the team that made your diagnosis are the starting point for treatment decisions. This site can help you learn the terms and prepare questions, for example about the type and stage of your cancer, the standard treatment options, and whether a second opinion or a clinical trial makes sense for you.
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CC-FAQ-021What is the difference between an approved and an investigational treatment?
An approved treatment has been authorized by a regulatory authority in a specific country for specific uses, based on the evidence submitted. An investigational treatment is still being studied. It may be available only in clinical trials or special access programs, or not yet at all. Approval in one country does not mean approval, availability or reimbursement in another, and approval for one cancer type or stage does not apply to another.
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CC-FAQ-022What is a clinical trial, and does joining one guarantee I will receive the new treatment?
A clinical trial is a research study that tests how safe and effective a treatment is. Some trials assign participants to different groups, so joining does not always mean receiving the new treatment. Each trial sets strict eligibility criteria, and taking part is voluntary.
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CC-FAQ-023Is an innovative treatment suitable for everyone?
No. Whether a newer treatment makes sense depends on the type and stage of cancer, previous treatments, certain features of the tumour, your overall health, how well your organs work, and the criteria of the centre offering it. Your treating oncologist is best placed to judge whether it could be relevant for you.
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CC-FAQ-024Should I get a second opinion?
A second opinion means another specialist reviews your diagnosis and treatment options. Many patients seek one to confirm a plan or learn about alternatives. It usually requires your medical records, such as pathology reports, scans and treatment history. Ask your treating doctor how soon a decision is needed, so that seeking another opinion does not delay treatment that is time-sensitive.
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CC-FAQ-025Can I travel abroad for a specific treatment?
There is no general yes or no. Whether it is possible and appropriate depends on your disease and stage, previous treatment, current health and fitness to travel, whether a centre would accept you, whether the treatment is legally available in that country, and the cost. Start by asking your treating doctor whether it could be relevant to your situation, then ask the institution about its criteria in writing.
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CC-FAQ-026Why is the same treatment available in one country but not in another?
Availability depends on regulatory approval, reimbursement decisions, the capacity and experience of centres, and supply. On its own, it does not mean one country's approach is better or worse than another's.
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Costs and access Group C
CC-FAQ-030Why can't I get one fixed price for treatment abroad?
The total cost depends on the type and stage of cancer, the specific treatment, how long you stay, additional tests, managing side effects or complications, and follow-up. A first estimate can change after the institution has evaluated your case. Ask for a written estimate that states what is included and what is not.
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CC-FAQ-031What should I compare when comparing costs between centres?
Compare the same items at each centre: consultation and tests, hospital stay, drugs and procedures, managing side effects or complications, follow-up, interpreter services, travel, accommodation, costs for a companion, and what happens to costs if the plan changes. Ask each institution for the same list, in writing.
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CC-FAQ-032Are the figures on this site final prices?
No. Any figure shown on this site is general information and may be out of date. Only a written quote from the institution reflects your situation.
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Travel and your journey Group D
CC-FAQ-040Do I need a medical visa?
It depends on the destination country, your nationality and how long you plan to stay. Requirements and processing times change, so check the official source (the destination country's embassy or consulate) before you plan travel.
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CC-FAQ-041Where should I stay during treatment abroad? Does CancerCareE book accommodation?
The right place depends on your treatment schedule, mobility, who travels with you, your budget and how easily you can reach the hospital. CancerCareE does not book accommodation, does not certify any property as medically safe, and currently works with no accommodation provider.
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CC-FAQ-042How can I estimate the real cost of a stay abroad?
Do not rely on the nightly price alone. Add taxes and fees, transport, food, laundry, other costs and a reserve for the unexpected. The Accommodation Cost Planner does this with your own numbers. It is an estimate, not a quote.
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CC-FAQ-043Can a companion travel with me?
Rules depend on the institution and on visa requirements for companions. Ask the institution whether a companion may stay with you at the hospital, and check the visa rules for them as well as for you.
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CC-FAQ-044What if my treatment plan or dates change after I have booked?
Plans can change. Before you pay for anything non-refundable, check the cancellation, date-change and extension rules, and ask the institution how delays or a longer treatment would affect your schedule. Keep every promise and price in writing.
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Privacy and feedback Group E
CC-FAQ-050Do the "Did this answer help you?" buttons collect personal or medical information?
No. The buttons record only your choice (helped, partly, did not help) and, if you pick one, a topic from a fixed list, linked to the question. They do not ask for or store your name, diagnosis or any medical detail. Please do not send medical information through this page.
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