How CancerCareE Handles Personal Information
CancerCareE respects the privacy of people who use this website. This Privacy Policy explains what information CancerCareE may collect, why it may be used, when it may be shared, and the choices available to users.
Our Privacy Approach
Collect as little personal information as reasonably necessary.
Most of the CancerCareE website can be used without creating an account, submitting medical records, or providing personal information.
We do not need your medical history simply to provide access to our educational content.
Where a user voluntarily requests to be connected with a healthcare provider or medical travel partner, we may need limited contact information to enable that connection.
Information We May Collect
The information CancerCareE may collect depends on how you use the website.
A. Information you provide voluntarily
If you contact us or request a provider connection, you may provide information such as:
- name;
- telephone number;
- WhatsApp number, where applicable;
- email address;
- country of residence;
- preferred method of contact;
- the type of provider or healthcare destination you are interested in.
We only request information that is reasonably necessary for the relevant interaction.
B. Information we do not request for ordinary website use
CancerCareE does not require users to submit:
- pathology reports;
- CT or MRI scans;
- laboratory results;
- genetic test reports;
- medical histories;
- prescriptions;
- treatment records;
- hospital records;
- other detailed medical documentation
merely to browse or use the informational content of the website.
Information Collected Automatically
Like most websites, CancerCareE may receive limited technical information when you visit the website.
Depending on the technologies in use, this may include:
- IP address;
- browser type;
- device type;
- operating system;
- language preference;
- approximate geographic information derived from technical data;
- pages visited;
- referring website;
- date and time of access;
- technical information about website performance.
Some of this information may be collected through cookies, analytics tools, security systems, or similar technologies. The specific technologies used may change as the website develops.
Why We Use Personal Information
Where personal information is collected, it may be used for purposes such as:
- responding to a user's message;
- responding to a request for information;
- facilitating a provider connection requested by the user;
- allowing a selected provider to contact the user;
- maintaining website security;
- preventing abuse or fraudulent activity;
- understanding website usage and improving the platform;
- maintaining technical functionality;
- complying with applicable legal obligations.
CancerCareE does not use personal information to provide medical diagnosis or treatment.
Provider Referrals
One of the possible functions of CancerCareE is to help a user establish an initial connection with a selected hospital, healthcare organization, or medical travel partner.
If a user explicitly requests such a connection, CancerCareE may share the minimum contact information reasonably necessary for the selected provider to contact that user.
For example, this may include:
Name + telephone number
The purpose of this transfer is to allow the selected provider to contact the user directly.
CancerCareE does not need to receive or store the user's medical records to make this type of introduction.
What Happens After We Introduce You?
Once a user has been connected with a third-party provider, that provider may communicate directly with the user.
The provider may request additional information according to its own processes.
Any medical records, health information, identification documents, financial information, or other information subsequently provided by the user directly to that provider are governed by the provider's own privacy policy and applicable legal obligations.
CancerCareE does not control how an independent provider processes information after the provider receives the user's contact details.
Users should review the provider's privacy notice before voluntarily submitting additional information.
We Do Not Build Medical Profiles
CancerCareE does not intend to create medical profiles of users for the purpose of diagnosing disease, selecting treatment, or making clinical decisions.
We do not use ordinary website interactions to determine:
- what treatment a patient should receive;
- whether a patient is clinically eligible for a treatment;
- which therapy is medically appropriate for a specific patient;
- whether a patient will respond to treatment.
CancerCareE's role is informational and connective rather than clinical.
Sensitive Health Information
Health information can constitute a specially protected category of personal data under certain privacy laws. Our website is therefore designed to minimize the need for users to provide such information directly to CancerCareE.
If you voluntarily provide health information to CancerCareE, do not assume that it will be necessary for us to process it.
Where sensitive information is received unintentionally through an inappropriate channel, CancerCareE may take reasonable steps to avoid retaining or using it when it is not necessary for the requested purpose.
Sharing Information With Third Parties
CancerCareE may share limited personal information with third parties when necessary for the purpose for which the information was provided.
This may include:
- a hospital or healthcare provider selected by the user;
- a medical travel company selected for contact;
- technology providers that support website operation;
- analytics or security providers, where applicable;
- professional or legal service providers where reasonably necessary;
- authorities where disclosure is required by applicable law.
CancerCareE does not sell a user's personal information as a general data-broker business.
Where a provider receives contact information because the user requested an introduction, the provider may use that information to contact the user regarding the requested service.
Commercial Referral Relationships
CancerCareE may receive compensation from selected providers for qualified referrals or leads.
This commercial relationship does not change the purpose for which the user's contact information is shared.
A provider receives a user's contact information because the user has requested or authorized the connection, not because CancerCareE sells the user's medical information.
- CancerCareE does not sell medical records.
- CancerCareE does not require medical records as part of its ordinary referral process.
For more information about our commercial model, see our Financial Transparency page.
Cookies and Similar Technologies
CancerCareE may use cookies and similar technologies for purposes such as:
- essential website functionality;
- security;
- remembering technical preferences;
- understanding website traffic;
- measuring content performance;
- improving website usability.
Some cookies may be provided by third-party services used by the website.
Where applicable law requires consent for non-essential cookies or similar technologies, the website may provide appropriate controls for users to accept, reject, or manage those technologies.
Cookie settings may vary depending on the user's browser, location, and the technologies implemented on the website.
Analytics
CancerCareE may use analytics technologies to understand how visitors use the website.
Analytics may help us understand:
- which pages are visited;
- how users navigate the website;
- which content is useful;
- whether technical problems occur;
- how the website can be improved.
Analytics information should be used to understand website performance rather than to make medical decisions about individual users.
Where required, appropriate privacy controls or consent mechanisms may be used.
Data Retention
CancerCareE aims to retain personal information only for as long as reasonably necessary for the purpose for which it was collected.
The appropriate retention period may depend on:
- the nature of the information;
- the reason it was collected;
- whether an ongoing interaction exists;
- technical and security requirements;
- legal obligations;
- the need to establish, exercise, or defend legal claims.
Because CancerCareE is designed to minimize personal-data collection, the amount of information retained should be limited to what is reasonably necessary.
Where information is no longer required, it may be deleted, anonymized, or otherwise securely disposed of, subject to applicable legal requirements.
Data Security
CancerCareE takes reasonable technical and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.
However, no internet transmission or electronic storage system can be guaranteed to be completely secure.
Users should therefore avoid sending sensitive medical information through ordinary communication channels unless a specific secure process has been provided for that purpose.
International Transfers
CancerCareE may use service providers or connect users with organizations located in different countries. As a result, personal information may in some circumstances be processed or transferred internationally.
Where applicable privacy laws impose requirements on international transfers, CancerCareE aims to use appropriate safeguards required by those laws.
The exact transfer mechanisms may depend on the countries and service providers involved.
Your Privacy Rights
Depending on the law that applies to you, you may have rights regarding your personal information.
These may include rights to:
- access your personal information;
- request correction of inaccurate information;
- request deletion of personal information;
- object to certain processing;
- request restriction of processing;
- withdraw consent where processing is based on consent;
- request data portability where applicable;
- complain to the relevant data protection authority.
Not every right applies in every circumstance. The availability of a particular right depends on the applicable law and the circumstances in which the information was collected.
Contact Requests and Withdrawal
If you request that a provider contact you, you may contact CancerCareE to ask about the information we hold in relation to that request.
Where the information has already been transferred to an independent provider, CancerCareE may not be able to control or delete information held by that provider. In such circumstances, you may also need to contact the provider directly.
If you no longer want to be contacted by a provider following a referral, you should communicate that request directly to the provider as well as to CancerCareE where appropriate.
Children's Privacy
CancerCareE does not intentionally seek to collect unnecessary personal information from children.
Because some CancerCareE content concerns childhood cancers, parents or legal guardians may use the platform on behalf of minors.
Where a provider connection involves a minor, the relevant parent, guardian, or legally authorized representative should make the appropriate decisions regarding the disclosure of contact information and any subsequent medical information.
Third-Party Websites
CancerCareE may link to external websites operated by hospitals, medical travel companies, scientific organizations, governmental institutions, and other third parties.
Once you leave CancerCareE and interact directly with an external website, that website's own privacy policy applies.
CancerCareE is not responsible for the privacy practices of independent third parties.
Changes to This Privacy Policy
CancerCareE may update this Privacy Policy as the website, technology, business model, partnerships, or applicable privacy requirements evolve.
When material changes are made, the updated version will be published on this page.
The "Last updated" date at the beginning of this policy indicates the current version.
Contact About Privacy
If you have a question about how CancerCareE handles personal information, or if you wish to exercise a privacy right that applies to you, you may contact us through the contact method provided on the CancerCareE website.
Our Privacy Principle
You should not have to give us your medical records simply to learn about your options.
We aim to collect only the information necessary for the specific function a user chooses to use.
For ordinary website use, that means information access without medical-file collection.
For a requested provider connection, that may mean sharing limited contact information so the selected provider can contact the user directly.
We believe that minimizing data collection is one of the simplest ways to respect patient privacy.