CancerCareE — Frequently Asked Questions

CancerCareE is an independent oncology information and access platform. Its goal is to help patients and families better understand cancer treatment options, international access pathways, countries, treatment centers, advanced therapies, and practical considerations before taking action. CancerCareE is not a hospital, clinic, physician, or medical tourism agency.

No. CancerCareE is not a hospital, clinic, physician, or medical provider. It does not provide medical services, make diagnoses, prescribe treatments, or determine individual treatment plans. Information on the site is provided to help understand options and access pathways.

No. CancerCareE does not decide which treatment a specific patient should receive. We may provide information about treatments, scientific evidence, benefits, limitations, costs, access, and countries—but whether an option is medically appropriate depends on evaluation by qualified healthcare professionals and the patient's individual circumstances. Seeing a treatment on CancerCareE does not mean it is recommended for you.

No. CancerCareE does not offer typical medical tourism agency services like selling travel packages, booking hotels, selling flights, arranging travel, or managing a patient's entire treatment. In some cases, at the user's request, we may introduce them to a hospital, healthcare provider, or medical travel company. This introduction does not mean CancerCareE itself provides the provider's services.

No. The primary model of CancerCareE is not based on charging patients referral fees. A user does not pay CancerCareE a referral fee for requesting a typical provider introduction. The provider may directly charge for its own medical or other services—that financial relationship is between the patient and the provider.

CancerCareE may be sustained through B2B referral relationships with hospitals, healthcare organizations, or medical travel companies. A provider may compensate CancerCareE for a qualified referral or lead. The patient does not pay CancerCareE for this referral. Provider payment does not mean the provider becomes the "best" option or that CancerCareE endorses its clinical quality. See our Financial Transparency policy for more details.

No. For general use of the site and public information, you do not need to send medical records. CancerCareE does not request pathology reports, imaging, lab results, genetic reports, prescriptions, or medical history for ordinary use. Do not send sensitive medical information through general forms or channels unless a specific process clearly states otherwise.

CancerCareE's typical referral model does not require collecting or storing medical records. If a user voluntarily sends medical information through an inappropriate channel, they should not assume CancerCareE will retain or use that information for treatment evaluation. Details about personal information are explained in our Privacy Policy.

After introduction, the relevant provider may contact you directly. From that point, the provider may request additional medical information, review eligibility, discuss treatment, provide pricing, explain travel and accommodation, or decline your request. This process is under the provider's control. CancerCareE is not responsible for managing your treatment process.

No. No introduction guarantees acceptance. Patient acceptance depends on factors including diagnosis, disease stage, treatment history, eligibility, center capacity, local regulations, treatment status, and the provider's clinical judgment.

No. CancerCareE does not guarantee any medical outcome. No content on the site should be interpreted as a guarantee of cure, remission, survival, response, clinical improvement, or treatment success.

CancerCareE does not use absolute claims like "best hospital" or "best treatment" unless such a claim is clearly defined, defensible, and appropriate for the context. A hospital may be relevant for one treatment or patient group but not for another. The goal is to help understand fit, access, and trade-offs—not to build an advertising ranking of "bests."

No. CancerCareE is not responsible for diagnosis, treatment decisions, prescriptions, procedures, hospitalization, treatment outcomes, complications, or clinical management. These responsibilities belong to the relevant healthcare provider.

This depends on the request type and referral process. CancerCareE should not send user contact information without a clear purpose and outside the stated framework to an unlimited set of providers. The principle is minimum necessary information. If multiple providers are reviewed or introduced for a single request, the process should be understandable to the user.